Every time you enter a retail store, your shopping experience has been extensively planned, from the items you see for sale to the layout and design of the store. Many times these decisions are made by someone working in retail operations, or the area of retail concerned with the day-to-day functions of stores. To make a career in this field, remember that you'll probably need to have strong communication skills and the ability to handle difficult customers. The Indian retail market is estimated to be US$ 600 billion and one of the top five retail markets in the world by economic value. India is one of the fastest growing retail markets in the world, with 1.2 billion people. We have Mr. Vishal Shah, Head of Business, HyperCity joining us live to educate on how things work in Retail Operations strictly from a practical perspective. Stay tuned to unlock the secrets of the business.